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Title
Text copied to clipboard!Hotel Shuttle Driver
Description
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We are looking for a dedicated and professional Hotel Shuttle Driver to join our hospitality team. As a Hotel Shuttle Driver, you will play a crucial role in ensuring our guests have a seamless and enjoyable transportation experience. Your primary responsibility will be to safely transport guests to and from the hotel, local attractions, airports, and other designated locations. You will be the first and last point of contact for many of our guests, making your role essential in creating a positive impression of our hotel.
In this role, you will be expected to maintain a high level of customer service, ensuring that guests feel welcomed, comfortable, and valued. You will also be responsible for maintaining the cleanliness and functionality of the shuttle vehicle, adhering to all traffic laws, and ensuring the safety of all passengers.
The ideal candidate will have excellent communication skills, a friendly demeanor, and a strong sense of responsibility. You should be familiar with the local area and capable of providing helpful information to guests about nearby attractions, dining options, and other points of interest. Additionally, you must be punctual, reliable, and able to work flexible hours, including weekends and holidays.
If you enjoy driving, interacting with people, and being part of a dynamic hospitality team, this position is perfect for you. Join us in creating memorable experiences for our guests and contributing to the success of our hotel.
Responsibilities
Text copied to clipboard!- Safely transport guests to and from the hotel and designated locations.
- Provide excellent customer service and assist guests with their luggage.
- Maintain the cleanliness and functionality of the shuttle vehicle.
- Adhere to all traffic laws and safety regulations.
- Communicate effectively with guests and provide information about local attractions.
- Monitor shuttle schedules and ensure timely pick-ups and drop-offs.
- Report any vehicle maintenance issues or incidents to management.
- Assist with other hotel duties as needed, such as front desk support.
Requirements
Text copied to clipboard!- Valid driver's license with a clean driving record.
- Previous experience in a similar role is preferred.
- Strong customer service and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Familiarity with the local area and attractions.
- Ability to lift and carry luggage up to 50 pounds.
- Professional appearance and demeanor.
- Basic knowledge of vehicle maintenance is a plus.
Potential interview questions
Text copied to clipboard!- Do you have a valid driver's license and a clean driving record?
- Can you describe your experience in customer service or transportation roles?
- Are you familiar with the local area and its attractions?
- How do you ensure the safety and comfort of passengers during transportation?
- Are you available to work flexible hours, including weekends and holidays?
- How would you handle a situation where a guest is dissatisfied with the service?
- What steps do you take to maintain the cleanliness and functionality of a vehicle?
- Can you provide an example of a time you went above and beyond for a customer?
